{"id":200,"date":"2022-05-11T12:37:15","date_gmt":"2022-05-11T16:37:15","guid":{"rendered":"https:\/\/justvetsolutio.wpengine.com\/?page_id=200"},"modified":"2023-01-24T09:31:11","modified_gmt":"2023-01-24T14:31:11","slug":"support-training","status":"publish","type":"page","link":"https:\/\/justvetsolutions.com\/fr\/services\/support-training\/","title":{"rendered":"Support et Formation"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/justvetsolutions.com\/wp-content\/uploads\/2022\/05\/support-and-training-banner.jpg&#8221; max_height=&#8221;405px&#8221; custom_padding=&#8221;80px||80px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Support &amp; Training<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>We know that implementing a new software system is a big adjustment for any clinic, and we want to make that process as smooth as possible. Our support team is readily available to solve any issues \u2013 from critical situations to simple questions, we have your back.<\/p>\n<p>You can rest assured that the support you receive from us will be provided on-shore by experts that know the software AND vet clinic management.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#F3F3F3&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_icon font_icon=&#8221;&#xe078;||divi||400&#8243; icon_color=&#8221;#0063A8&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_icon][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|600|||||||&#8221; header_2_font_size=&#8221;20px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Support Details<\/h2>\n<ul>\n<li>We use a web-based ticketing system which allows us to respond quickly to inquiries and track progress toward issue resolution.<\/li>\n<li>Upon ticket submission, you will hear from us within 1 hour during normal business hours and 3 hours in the evenings and on weekends.<\/li>\n<li>We offer remote support to diagnose and address your needs via screen sharing (TeamViewer), in a completely secure manner.<\/li>\n<\/ul>\n<p>Support is also available at <a href=\"mailto:support@justvetsolutions.com\">support@justvetsolutions.com<\/a> or <span><a href=\"tel:519-914-1779\">519-914-1779.<\/a> <\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul><\/ul>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_icon font_icon=&#8221;&#xf500;||fa||900&#8243; icon_color=&#8221;#0063A8&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_icon][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|600|||||||&#8221; header_2_font_size=&#8221;20px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Training Details<\/h2>\n<p>Proper training will greatly improve employee \u201cbuy-in\u201d, reducing frustration and boosting user adoption so that your software investment is maximized.\u00a0<\/p>\n<ul>\n<li>Remote training available<\/li>\n<li>Onsite training available<\/li>\n<li>Our experienced consultants are happy to provide training on any aspect of the software as well as provide best practices recommendations.<\/li>\n<li style=\"list-style-type: none;\">\n<ul><\/ul>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; 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header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;45px&#8221; background_color=&#8221;#0063A8&#8243; width=&#8221;100%&#8221; custom_margin=&#8221;50px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #ffffff;\">Contact us to Book a Demo<\/span><\/h3>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;\/contact&#8221; button_text=&#8221;Contact Us&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_border_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;20px||35px||false|false&#8221; global_colors_info=&#8221;{}&#8221; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_text_color__hover=&#8221;#0063A8&#8243; button_bg_color__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FFFFFF&#8221; button_bg_enable_color__hover=&#8221;on&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; 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Our support team is readily available to solve any issues \u2013 from critical situations to simple questions, we have your back. You can rest assured that the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":31,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-200","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/justvetsolutions.com\/fr\/wp-json\/wp\/v2\/pages\/200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/justvetsolutions.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/justvetsolutions.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/justvetsolutions.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/justvetsolutions.com\/fr\/wp-json\/wp\/v2\/comments?post=200"}],"version-history":[{"count":0,"href":"https:\/\/justvetsolutions.com\/fr\/wp-json\/wp\/v2\/pages\/200\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/justvetsolutions.com\/fr\/wp-json\/wp\/v2\/pages\/31"}],"wp:attachment":[{"href":"https:\/\/justvetsolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}